FAQ

I can not find my country in the list, can not I order?

No, unfortunately, we can not ship to this country at the moment.

Do you have a store where I can come and shop for your products?

No, we only sell our products online.

What is chew?

Chew bags are a modern chewing tobacco, which is very similar to Swedish portion snus. The difference between chew and ordinary snus is that the tobacco leaves are cut instead of grinding. It makes the chew's tobacco pieces a little bigger and more chew friendly.One can simply keep chew the portion somewhere in the mouth, for example under the upper lip like snuff and it slowly comes to deliver taste and nicotine. If you occasionally chew on the serving, you immediately generate an immediate higher release of both taste and nicotine.

What is nicotine pouches?

Nicotine Pouches is the most recent alternative to portion snus. All White is completely TOBACCO FREE but contains nicotine. Nicotine Pouches are whole white nicotine portions that contain natural fibers from trees or herbs.

Is my payment safe?

We use Payson as one of the safest and most used online payment systems. Read more about Payson here. You can also use bank transfer ( only customer with swedish banks). Payment with Payson. Payment is easy and secure with Payson. Even if you do not have a Payson account before, you can quickly do the transaction via Payson. Payson cooperates with VISA, MasterCard and all Swedish banks that offer direct payments, Swedbank, Handelsbanken, SEB, Nordea and Danske Bank. Payson has high security requirements and is PCI-certified by Trustwave, an international secure e-commerce organization. All traffic is encrypted through SSL 128 bits and all card transfers are based on the banks' so-called 3D-secure technology. Payson started in 2004 in Sweden and several million people have used Payson which is a well-known payment solution on the internet. Read more about Payson here: www.payson.se

Do I have to pay customs duties on your products?

Regarding customs regulations and rules of entry for the country you wish to order, we can not help you at Queenofsnus without referring to the rules of your country that you most easily find on the customs side of each country. Any fees such as customs duties and taxes will be paid by the recipient in your own country, and here you also have a personal responsibility as a customer. Queenofsnus disclaims all responsibility from the possibility of solving or sending replacement goods if the goods have been seized in customs. Therefore, it is your final customer / buyer who is liable to pay taxes and customs duties and to keep an eye on any rules regarding this in your country according to their regulations.

How do you ship my products?

In most cases, you will get your products home to the door within 72h. Yes, in fact, in 97% of all orders we ship, we can deliver from door to door within 3 business days around the world if we received your order before 12 noon local time (Saturdays and Sundays are in some countries/cities not delivery days and can therefore not be calculated in delivery time). We use one of the world's most famous freight companies. Following countries and places can have longer delivery time Malta, Latvia, Estonia, Lithuania, Czech Republic.

Could i track my order?

If you have not received your package within 72h, please contact us and we will of course help you with this because we are fully aware of where your package is.

Can I undo an order that is already paid?

If you suddenly decided to stopuse chewing tobacco or if you are going to have a mother-in-law visit, then it will be fine as long as the product is not shipped from us. But when we're faster than Zorro, you'll have a chance to chew for a while to alternatively send mother-in-law in a walk around the neighborhood when the delivery is outside the door.?


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